ARE SUITES NON-SMOKING?
Yes, all of our suites are non-smoking.
WHAT IS YOUR CHECK-IN AND CHECKOUT PROCEDURE?
On your arrival date you may check-in at anytime after 3:00 PM. On the date of your departure check-out is 11:00 AM.
Upon arrival you will be greeted at your suite by our Guest Service staff who will walk-through your suite with you and introduce your to the amenities and New York City neighborhood you selected.
IF NEEDED, MAY I ASK ABOUT A LATE CHECKOUT?
Our normal check out time is 11:00 am. Please contact guest services at least 24 hours prior to departure should you require a late check out. If the room is free we will try to accommodate your needs, but please note there will be an additional charge.
ARE PETS ALLOWED?
If you have a pet you desire to bring with you, we will address your request on a case-by-case basis. A pet is not permitted without prior written approval from our Guest Services department staff. To ensure the enjoyment of each of our guests, a pet accompanying a guest without pre-approval subjects the guest to an additional charge of up to $500 or more, depending upon length of stay.
ARE HOUSEKEEPING SERVICES INCLUDED DURING MY STAY?
Your suite is thoroughly cleaned prior to your arrival and cleaned again after you depart. You are charged an exit cleaning fee of $150 for this service. We provide housekeeping services at an additional charge. If you would like additional housekeeping services, please contact our Guest Services department and we will arrange.
HOW MUCH IS THE COST FOR INTERNET ACCESS IN MY SUITE?
There is no charge for Internet access and use. All our suites have high-speed internet access.
WHAT IS YOUR CANCELLATION POLICY?
The total amount of the reservation minus a $90 cancellation fee is reimbursed by your method of payment if the cancellation has been communicated to us in writing not less than 30 days prior to your scheduled arrival date.
With 15 to 29 days prior written notice to us, the reservation deposit is forfeited.
If less than 15 days notice to us, the total amount chargeable for your reserved stay is forfeited.
CAN YOU ACCOMMODATE OUR NEED FOR A CHILD CRIB?
Please notify us in advance if you require a crib so that we can make arrangements to place one in your suite. Please note that we provide travel cribs rather than full-size cribs.
WHAT AMENITIES ARE AVAILABLE DURING MY STAY?
Our suites are equipped to meet your kitchen needs. For your convenience we provide a hair dryer, premium bath amenities and Mrs. Meyer’s cleaning supplies for your use.
IS THERE PARKING AVAILABLE AT EACH SUITE LOCATION?
Parking is generally available near each suite. Please contact our Guest Services department to assist you if needed.
MAY I HOST A PARTY OR SOCIAL GATHERING IN MY SUITE?
Your suite is located in a private, residential building within New York City. For the enjoyment of you and each resident, our building owners forbid excessive noise, hosting more than 8 guests, or the conduct any business producing noticeable traffic. Ignoring these rules may result in immediate termination of your stay. In such an event, no refund of charges will be available, and you may be subject to a penalty at our discretion of up to $5,000.00.